Your safety comes before everything — including our growth.

We screen every message and review every photo, but the strongest protection is an informed member. Please read these carefully; they reflect the real patterns our safety team sees.

Recognising financial scams

No genuine match will ever ask you for money. Not for a visa, not for a medical emergency, not for a plane ticket to meet you, not as a "test of trust." Requests for money transfers, gift cards, cryptocurrency, or your banking details are the single clearest sign of a scam — regardless of how long you have been talking or how sincere the person seems. If it happens, stop responding and use the Report button on their profile. Our team acts on every report.

Stay on the platform, especially early

Scammers try to move conversations to WhatsApp or Telegram quickly, because off-platform messages cannot be screened by our systems. Our platform automatically flags contact-information sharing before a mutual match for exactly this reason. Keep conversations here until genuine mutual trust — and ideally family awareness — has been established.

Protecting your identity

Do not share your home address, workplace address, financial information, or copies of your identity documents with other members — verification documents go only through the official Verification page, where they are reviewed by staff and permanently deleted afterwards. Be cautious of anyone who pressures you for photos or personal details early on; genuine intentions are patient.

Meeting in person

When the time comes to meet: choose a public place, inform a family member or friend of where and when, arrange your own transport, and consider involving family in the first meeting — it is both a safety measure and, in many of our members' cultures, simply the right way. Video-call on the platform before any in-person meeting to confirm the person matches their profile.

Red flags at a glance

Refuses video calls but professes strong feelings · story details that keep changing · claims to be a professional abroad who suddenly faces a crisis · pushes for secrecy from your family · asks for money in any form · pressures you to leave the platform immediately. Any one of these deserves caution; two or more deserve a report.

If something feels wrong, trust that feeling. Block, report, and if you have shared financial details anywhere, contact your bank immediately. Our team reviews every report — you will never be penalised for reporting in good faith.